Warning & Instructions
What product information should I review before use?
You should familiarize yourself with the information in the FAQs, on the product packaging, and this Site related to the product(s) you are planning to use. You should also review the product information insert that was included with the power unit for your Vuse product.
- The product information guide for Ciro® is also availablehere.
- The product information guide for Vibe™ is also availablehere.
- The product information guide for Solo® is also availablehere.
- The product information guide for Alto® is also availablehere.
Are Vuse products considered tobacco products?
Yes. The Food and Drug Administration has issued regulations deeming vapor products that contain nicotine extracted from the tobacco plant, and components that work with these products, to be tobacco products. Vuse products are tobacco products because the proprietary liquids used in the Vuse products currently available for sale on this Site are a blend of high quality ingredients, including nicotine extracted from the tobacco plant. No tobacco product is safe or without risk. The long-term health effects of Vuse products are unknown.
Who are Vuse products intended for?
Vuse products are intended for use by tobacco consumers of legal age or older. All purchases on this Site are restricted to age-verified adult tobacco consumers that are 21 years of age or older.
Vuse products are intended to be used by adult tobacco consumers in conformance with any applicable restrictions on use in the home, community, public spaces, or mobile environments (e.g., cars, planes, other public forms of transportation).
The long-term health effects of Vuse products are unknown. Vuse products are not intended for use by persons who are under legal age, pregnant, or breastfeeding. Keep Vuse products out of reach of children and pets. Vuse products are not intended for use by persons with or at risk of heart disease, high blood pressure, diabetes, or taking medicine for depression or asthma.
Do Vuse products contain nicotine?
Yes. The proprietary liquids used in the Vuse products currently available for sale on vuse.com contain nicotine extracted from the tobacco plant. Nicotine is addictive. Nicotine can increase your heart rate and blood pressure and cause dizziness, nausea, and stomach pain.
Will inhalation of vapor aggravate existing respiratory conditions?
Inhalation of vapor may aggravate existing respiratory conditions.
Is it safe to ingest the non-vaporized concentrated ingredients in Vuse liquids?
Vuse products are intended to be vaporized. Do not drink. Ingestion of the non-vaporized concentrated ingredients in Vuse cartridges and tanks can be toxic or fatal. If you ingest the non-vaporized concentrated ingredients in liquids, seek prompt medical attention.
Should I avoid getting the non-vaporized concentrated ingredients in Vuse liquids in my eyes or on my skin and clothing?
Yes. Vuse products are intended to be vaporized. Avoid liquid contact with eyes, skin, or clothing. In case of contact with eyes, skin, or clothing, rinse affected areas immediately with plenty of lukewarm water, remove affected clothing, and seek medical advice
Are Vuse products smoking cessation products?
No. Vuse products are not smoking cessation products and have not been tested as such. The best course of action for tobacco consumers concerned about their health is to quit.
How should I care for my Vuse power unit?
- Clean Vuse power units with a clean, dry cloth.
- Keep all Vuse products dry. Do not immerse them in any liquid for any reason and avoid long-term exposure to high humidity. Do not use your VUSE product if it is immersed in liquid or if it gets wet. Instead, immediately disconnect the Vuse cartridge or pre-filled tank from the Vuse power unit and dispose of both properly.
- Keep Vuse products away from open flames and heat sources such as radiators, stoves, or hot appliances. Do not refrigerate or freeze items. Do not use your Vuse product if it is exposed to extreme temperatures (below 32°F or above 104°F) for a prolonged period of time, immediately disconnect the Vuse cartridge or pre-filled tank from the Vuse power unit and dispose of both properly. Do not use your Vuse product if it appears to be damaged, functions erratically, or feels unusually warm to the touch. Should any of these conditions occur, immediately disconnect the Vuse cartridge or pre-filled tank from the Vuse power unit and contact the Vuse contact center at 1-877-614-VUSE (8873).
- Failure to follow these instructions can result in serious injury.
How should I store my Vuse products?
- Do not leave Vuse products unattended where children or pets could gain access to them.
- Store Vuse products in a clean, dry, cool place. Do not store them in extreme temperatures (below 32°F or above 104°F) or near fire or flames.
- Do not submerge Vuse products in any liquid and avoid long-term exposure to high humidity.
- Failure to follow these instructions can result in serious injury.
How should I dispose of my Vuse products?
Please dispose of Vuse cartridges, tanks, power units, and chargers responsibly. Your Vuse power unit contains a lithium-polymer battery, which should not be disposed of with regular household waste, crushed (e.g., trash compactor), or burned. Contact your local waste management officials for more information about disposing of batteries in accordance with state and local requirements.
Is there a California Prop 65 Warning for Vuse products?
Yes. The following Prop 65 warnings apply to Vuse products:
- Vuse Alto, Ciro, Solo and Vibe complete kits and flavor packs:
⚠️WARNING: This Product can expose you to chemicals including glycidol, which is known to the state of California to cause cancer, and nicotine, which is known to the State of California to cause birth defects or other reproductive harm. For more information go towww.P65Warnings.ca.gov
- Vuse Solo and Ciro power units:
⚠️WARNING: This Product is intended to be used with Vuse cartridges, which can expose you to chemicals including glycidol, which is known to the state of California to cause cancer, and nicotine, which is known to the State of California to cause birth defects or other reproductive harm. For more information go towww.P65Warnings.ca.gov
- Vuse Vibe power units:
⚠️WARNING: This Product is intended to be used with Vuse tanks, which can expose you to chemicals including glycidol, which is known to the state of California to cause cancer, and nicotine, which is known to the State of California to cause birth defects or other reproductive harm. For more information go towww.P65Warnings.ca.gov
- Vuse Alto power units:
⚠️WARNING: This Product is intended to be used with Vuse pods, which can expose you to chemicals including glycidol, which is known to the state of California to cause cancer, and nicotine, which is known to the State of California to cause birth defects or other reproductive harm. For more information go towww.P65Warnings.ca.gov
Where can I get information from the FDA or CDC on the recent reports of vaping illness?
The FDA maintains a webpage titled, “Lung Injuries Associated with Use of Vaping Products,” which can be foundhere. The CDC also maintains a webpage titled, “Outbreak of Lung Injury Associated with the Use of E-Cigarette, or Vaping, Products,” which can foundhere.
Product Information
What is Vuse?
Vuse is an E-cigarette brand with several innovative vapor products on the market, including our flagship brands, Vuse Alto, Vuse Solo, Vuse Ciro, and Vuse Vibe.
How do Vuse products work?
Vuse power units heat our proprietary liquids and produce an aerosol, which is a vapor-like mist.
Please review the product-specific FAQs and the User Guide applicable to your Vuse power unit for information on proper handling, storage, and charging of your Vuse power unit.
What ingredients are used in Vuse Ciro, Solo and Vibe Liquids?
The proprietary liquids used in the Vuse Ciro, Solo and Vibe products currently available for sale on vuse.com contain a blend of high-quality ingredients consisting of tobacco-derived nicotine, vegetable glycerin, propylene glycol, reverse-osmosis water and flavorings.
What ingredients are in Vuse Alto Liquids?
The proprietary liquid used in the Vuse Alto products currently available for sale on vuse.com contain a blend of high-quality ingredients consisting of tobacco-derived nicotine, glycerin, propylene glycol and flavorings.
How much nicotine is in Vuse cartridges and tanks?
- Vuse Ciro: 1.5% NBW*
- Vuse Vibe: 3.0% NBW*
- Vuse Solo: 4.8% NBW*
- Vuse Alto: 1.8%, 2.4% and 5.0% NBW*
*Approximate Nicotine By Weight (NBW) at time of manufacture.
What does Nicotine By Weight mean?
Nicotine By Weight is the percentage of tobacco-derived nicotine that each Vuse cartridge or tank contains at the time of manufacture. The amount of nicotine an adult tobacco consumer receives depends on various factors such as how the product is used.
Do you use nicotine salts?
Yes. Since Vuse's launch in 2013, all of our closed systems available for sale nationally (i.e., Vuse Solo, Vuse Ciro, Vuse Vibe, and Vuse Alto) include nicotine salts.
What are vegetable glycerin and propylene glycol used for?
The ratio of vegetable glycerin (VG) and propylene glycol (PG) in Solo, Vibe, and Ciro liquids have been optimized to provide the optimal viscosity, flavor, and experience per device.
What type of flavorings do you use?
We use food-grade flavorings designed for an adult palate.
Why do you use reverse-osmosis water?
We use reverse-osmosis water for consistent quality batch to batch.
Do Vuse products produce cigarette smoke or “secondhand” smoke?
No, Vuse products do not produce cigarette smoke or “secondhand” smoke. ‘Smoking’ or ‘smoke’ specifically means the burning of a lighted cigarette, cigar, pipe, or any other matter or substance that contains a tobacco product.” Vuse products do not burn tobacco, but rather, heat liquid containing nicotine derived from tobacco.
Vuse products offer many advantages over traditional cigarettes that adult tobacco consumers may find attractive -- there's no ash and no burning odor.
Where are Vuse products made?
The proprietary liquids used in all of our Vuse products are blended in the United States.
Vuse power units (including chargers) are made in China.
What if there is a problem with my Vuse product?
Consult the User Guide. Vuse stands behind the quality and superiority of its products. If there is an issue with a purchased Vuse product, please call 1-877-614-VUSE (8873).
Vuse Ciro®
Can I use non-Vuse Ciro cartridges with the Vuse Ciro power units?
No. Vuse Ciro cartridges are intended only for use with Vuse Ciro power units.
Can I use Vuse Ciro cartridges with a power unit other than a Vuse Ciro power unit?
No. Vuse Ciro cartridges are intended only for use with Vuse Ciro power units.
How should I care for my Vuse Ciro power unit?
Clean Vuse power units with a clean, dry cloth.
How should I store my Vuse Ciro?
- Do not leave Vuse products unattended where children or pets could gain access to them.
- Store Vuse products in a clean, dry, cool place. Do not store them in extreme temperatures (below 32°F or above 104°F) or near fire or flames.
- Do not submerge Vuse products in any liquid and avoid long-term exposure to high humidity.
- Failure to follow these instructions can result in serious injury.
Why are there bubbles inside my cartridge?
As liquid is consumed from the cartridge, it is displaced with air to keep Ciro working properly. This air can become trapped in the liquid as bubbles. This is normal and does not affect the taste or performance of the product.
Why does the liquid change color?
Liquids can change color when they are exposed to light or as they age. This is normal and does not affect the taste or performance of the product.
What’s a ceramic wick?
A ceramic wick is used to provide the heater in Ciro with the liquid necessary to create vapor. While wicks can be made from a number of materials, a ceramic wick was selected for Ciro for its material strength and heat resistance.
How will I know when it is time to change the Vuse Ciro cartridge?
Vuse Ciro cartridges are clear, so you can see when the liquid is nearing the bottom of the cartridge, indicating it is time for a replacement.
Why is my Vuse Ciro power unit flashing white ten times?
When the LED indicator near the bottom of the Vuse Ciro power unit flashes white ten times, the power unit must be charged.
How will I know when it is time to recharge the Vuse Ciro power unit?
When the LED indicator near the bottom of the Vuse Ciro power unit flashes white ten times, the power unit must be charged.
How do I charge the Vuse Ciro?
There are two ways to charge the Vuse Ciro:
- You can charge the Vuse Ciro using the contact port. The LED indicator on the charger will be red to indicate the power unit is at low power but is charging, orange/yellow to indicate the power unit is almost fully charged, and green to indicate the power unit is fully charged.
- You can also charge the Vuse Ciro using the threaded connection. The LED indicator on the charger will be solid green. When using the threaded connection, the LED indicator on the Vuse Ciro power unit will be solid white to indicate that you are successfully charging. When the power unit is fully charged using the threaded connection, the LED indicator on the Ciro power unit will flash white twenty times.
Will the Vuse wall adapter and car adapter charge Vuse Ciro by themselves?
No. The wall adapter and car adapter need to be used in conjunction with the Vuse Ciro USB Charger. The USB charger is the only component that actually charges the Vuse Ciro. A USB Charger can be connected to the wall adapter, the car adapter, or the USB port of a computer.
What happens if my Vuse Ciro power unit won't charge?
It may be time to replace your Vuse Ciro power unit. You can call 1-877-614-VUSE (8873) to discuss the issue.
What if my Vuse Ciro has a bad or burnt taste?
Vuse Ciro is designed to offer superior taste. If your cartridge has a bad or burnt taste, call 1-877-614-VUSE (8873) to discuss the issue.
What should I do if my Vuse Ciro feels unusually warm?
If your Vuse Ciro becomes hot or excessively warm to the touch, immediately remove the power unit from the attached cartridge and call 1-877-614-VUSE (8873) to discuss the issue.
What should I do if my Vuse Ciro is damaged, leaking, or operating erratically?
If your Vuse Ciro is damaged, leaking, or operating in an erratic manner, immediately remove the power unit from the attached cartridge and call 1-877-614-VUSE (8873) to discuss the issue.
What should I do if the Vuse Ciro becomes wet?
If your Vuse Ciro becomes wet or is immersed in any liquid, immediately separate the Vuse power unit from the attached cartridge and dispose of both properly.
Are Vuse Ciro cartridges tamper-resistant?
Yes. Vuse Ciro cartridges are designed to help prevent modification by consumers. Even so, they are not indestructible.
Is there a way to remove the battery from the Vuse Ciro power unit?
No. The Lithium Polymer battery housed inside the Vuse Ciro power unit is not accessible. Do not attempt to open, service, or repair the power unit—doing so may result in injury (e.g., electric shock) or fire.
Vuse Solo®
Can I use non-Vuse Solo cartridges with the Vuse Solo PowerUnit?
No. Vuse Solo cartridges are intended only for use with Vuse Solo PowerUnits.
Can I use Vuse Solo cartridges with a power unit other than the Vuse Solo PowerUnit?
No. Vuse Solo cartridges are intended only for use with Vuse Solo PowerUnits.
How should I care for my Vuse Solo?
Clean Vuse PowerUnits with a clean, dry cloth.
How should I store my Vuse Solo?
- Do not leave Vuse products unattended where children or pets could gain access to them.
- Store Vuse products in a clean, dry, cool place. Do not store them in extreme temperatures (below 32°F or above 104°F) or near fire or flames.
- Do not submerge Vuse products in any liquid and avoid long-term exposure to high humidity.
- Failure to follow these instructions can result in serious injury.
Why is my Vuse Solo PowerUnit flashing white?
The SmartLight on the Vuse Solo flashes white after puffed when the cartridge is getting low. When the SmartLight flashes white when puffed, it is time to change the cartridge.
Why is my Vuse Solo PowerUnit flashing red?
The SmartLight on the Vuse Solo flashes red after puffed when the battery in the PowerUnit is getting low. When the light flashes red when puffed, it is time to recharge the PowerUnit.
How will I know when it is time to change the Vuse Solo cartridge?
Vuse Solo is the only e-cigarette designed with a SmartLight® indicator to help keep consumers continually informed on both the battery and cartridge life. The SmartLight flashes white after puffed when the cartridge is getting low. When the SmartLight flashes white when puffed, it is time to change the cartridge.
How will I know when it is time to recharge the Vuse Solo PowerUnit?
Vuse Solo is the only e-cigarette designed with a SmartLight® indicator to help keep consumers continually informed on both the battery and cartridge life. The SmartLight flashes red after puffed when the battery in the PowerUnit is getting low. When the light flashes red when puffed, it is time to recharge the PowerUnit.
How do I charge the Vuse Solo?
You charge the Vuse Solo using the Vuse Solo USB charger. A pulsing red light indicates that the Vuse Solo PowerUnit is charging. The LED indicator on the power unit will be solid white indicating that the PowerUnit is fully charged.
Will the Vuse wall adapter and car adapter charge Vuse Solo by themselves?
No. The wall adapter and car adapter need to be used in conjunction with the Vuse Solo USB Charger. The USB charger is the only component that actually charges the Vuse Solo. A USB Charger can be connected to the wall adapter, the car adapter, or the USB port of a computer.
What happens if my Vuse Solo PowerUnit won't charge?
It may be time to replace your Vuse Solo PowerUnit. You can call 1-877-614-VUSE (8873) to discuss the issue.
What if my Vuse Solo has a bad or burnt taste?
Vuse Solo is designed to offer superior taste. If your cartridge has a bad or burnt taste, call 1-877-614-VUSE (8873) to discuss the issue.
What should I do if my Vuse Solo feels unusually warm?
If your Vuse Solo becomes hot or excessively warm to the touch, immediately remove the PowerUnit from the attached cartridge and call 1-877-614-VUSE (8873) to discuss the issue.
What should I do if my Vuse Solo is damaged, leaking, or operating erratically?
If your Vuse Solo is damaged, leaking, or operating in an erratic manner, immediately remove the PowerUnit from attached cartridge and call 1-877-614-VUSE (8873) to discuss the issue.
What should I do if the Vuse Solo becomes wet?
If your Vuse Solo becomes wet or is immersed in any liquid, immediately separate the Vuse PowerUnit from the attached cartridge and dispose of both properly.
Are Vuse Solo cartridges tamper-resistant?
Yes. Vuse Solo cartridges are designed to help prevent modification by consumers. Even so, they are not indestructible. Keep Vuse Solo safely away from children and pets.
Is there a way to remove the battery from the Vuse Solo PowerUnit?
No. The Lithium Polymer battery housed inside the Vuse Solo PowerUnit is not accessible. Do not attempt to open, service, or repair the PowerUnit—doing so may result in injury (e.g., electric shock) or fire.
Vuse Vibe™
Can I use non-Vuse Vibe tanks with the Vuse Vibe power units?
No. Vuse Vibe tanks are intended only for use with Vuse Vibe power units.
Can I use Vuse Vibe tanks with a power unit other than the Vuse Vibe power units?
No. Vuse Vibe tanks are intended only for use with Vuse Vibe power units.
How should I care for my Vuse Vibe?
Clean Vuse power units with a clean, dry cloth.
How should I store my Vuse Vibe?
- Do not leave Vuse products unattended where children or pets could gain access to them.
- Store Vuse products in a clean, dry, cool place. Do not store them in extreme temperatures (below 32°F or above 104°F) or near fire or flames.
- Do not submerge Vuse products in any liquid and avoid long-term exposure to high humidity.
- Failure to follow these instructions can result in serious injury.
How will I know when it is time to change the Vuse Vibe pre-filled tank?
Vuse Vibe pre-filled tanks are translucent, so you can see when the liquid is nearing the bottom of the tank, indicating it is time for a replacement. Vuse Vibe pre-filled tanks are intended for single use only. Do not attempt to refill them.
Why is my Vuse Vibe power unit flashing red and white?
When the LED indicator near the bottom of the Vuse Vibe power unit alternately flashes red and white three times, there is a connection error between the tank and power unit. Disconnect the tank and try reattaching it to the power unit.
Why is my Vuse Vibe power unit flashing red when I puff?
When the LED indicator near the bottom of the Vuse Vibe power unit flashes red ten times, the power unit must be charged.
How will I know when it is time to recharge the Vuse Vibe power unit?
When the LED indicator near the bottom of the Vuse Vibe power unit flashes red ten times during puffing, the power unit must be charged.
How do I charge the Vuse Vibe?
You charge the Vuse Vibe using the Vuse Vibe charger. The LED indicator on the Vuse Vibe power unit will immediately flash red three times to indicate if the connection to the charger is successful. A pulsing red light indicates that the Vuse Vibe power unit is charging. The LED indicator on the power unit will be solid white indicating that the power unit is fully charged.
Will the Vuse wall adapter and car adapter charge Vuse Vibe by themselves?
No. The wall adapter and car adapter need to be used in conjunction with the Vuse Vibe USB Charger. The USB charger is the only component that actually charges the Vuse Vibe. A USB Charger can be connected to the wall adapter, the car adapter, or the USB port of a computer.
What happens if my Vuse Vibe power unit won't charge?
It may be time to replace your Vuse Vibe power unit. You can call 1-877-614-VUSE (8873) to discuss the issue.
What if my Vuse Vibe has a bad or burnt taste?
Vuse Vibe is designed to offer superior taste. If your pre-filled tank has a bad or burnt taste, call 1-877-614-VUSE (8873) to discuss the issue.
What should I do if my Vuse Vibe feels unusually warm?
If your Vuse Vibe becomes hot or excessively warm to the touch, immediately remove the power unit from the attached pre-filled tank and call 1-877-614-VUSE (8873) to discuss the issue
What should I do if my Vuse Vibe is damaged, leaking, or operating erratically?
If your Vuse Vibe is damaged, leaking, or operating in an erratic manner, immediately remove the power unit from the attached pre-filled tank and call 1-877-614-VUSE (8873) to discuss the issue.
What should I do if the Vuse Vibe becomes wet?
If your Vuse Vibe becomes wet or is immersed in any liquid, immediately separate the power unit from the attached pre-filled tank and dispose of both properly.
Are Vuse Vibe pre-filled tanks tamper-resistant?
Yes. Vuse Vibe pre-filled tanks are designed to help prevent modification by consumers. Even so, they are not indestructible. Keep Vuse Vibe safely away from children and pets.
Is there a way to remove the battery from the Vuse Vibe power unit?
No. The Lithium Polymer battery housed inside the Vuse Vibe power unit is not accessible. Do not attempt to open, service, or repair the power unit—doing so may result in injury (e.g., electric shock) or fire.
Vuse Alto®
Can I use non-Vuse Alto pods with the Vuse Alto power units?
No. Vuse Alto power units are intended only for use with Vuse Alto pre-filled pods.
Can I use Vuse Alto pods with a power unit other than the Vuse Alto power units?
No. Vuse Alto pre-filled pods are intended only for use with Vuse Alto power units.
How should I store Vuse Alto?
- Do not leave Vuse Alto products unattended where children or pets could gain access to them.
- Store Vuse Alto products in a clean, dry, cool place. Do not store them in extreme temperatures (below 32oF or above 104oF) or near fire or flames.
- Do not submerge Vuse Alto products in any liquid and avoid long-term exposure to high humidity.
- Failure to follow these instructions could result in serious injury.
How should I care for my Vuse Alto?
- Clean Vuse Alto power units with a clean, dry cloth.
- Keep all Vuse Alto products dry. Do not immerse them in any liquid for any reason and avoid long-term exposure to high humidity. Do not use your Vuse Alto product if it is immersed in liquid or if it gets wet. Instead, immediately disconnect the Vuse Alto pre-filled pod from the Vuse Also power unit and dispose of both properly.
- Keep Vuse Alto products away from open flames and heat sources such as radiators, stoves, or hot appliances. Do not refrigerate or freeze items. Do not use your Vuse Alto product if it exposed to extreme temperatures (below 32oF or above 104oF) for a prolonged period of time. Instead, immediately disconnect the Vuse Alto pre-filled pod from the Vuse Alto power unit and dispose of both properly.
- Do not use your Vuse Alto product if it appears to be damaged, functions erratically, or feels unusually warm to the touch. Should any of these conditions occur, immediately disconnect the Vuse Alto pre-filled pod from the Vuse Alto power unit and call the Vuse contact center at 1-877-614-VUSE (8873).
- Failure to follow these instructions could result in serious injury.
How will I know when it is time to change the Vuse Alto pre-filled pod?
Vuse Alto pre-filled pods feature a clear reservoir, so you can see when the liquid is nearing the bottom of the pod, indicating it is time for a replacement. Vuse Alto pre-filled pods are intended for single use only. Do not attempt to refill them.
Can I refill my Vuse Alto pod?
No. Vuse Alto pre-filled pods are intended for single use only. Do not attempt to refill them.
Why does the liquid change color?
Liquids can change color when they are exposed to light or as they age. This is normal and does not affect the taste or performance of the product.
Why is my Vuse Alto power unit flashing green three times?
When the LED indicator on the side of the Vuse Alto power unit flashes three times during a puff attempt, there are two potential reasons:
- If the puff is disallowed, there is a connection error between the pod and the power unit. Disconnect the pod and try reattaching it to the power unit.
- If the puff is allowed, puff duration limit may have been reached. The Vuse Alto power unit will stop the puff at five seconds and flash three times.
Why is my Vuse Alto power unit flashing green ten times?
When the LED indicator on the side of the Vuse Alto power unit flashes green ten times, the power unit must be charged.
How will I know when it is time to recharge the Vuse Alto power unit?
When the LED indicator on the side of the Vuse Alto power unit flashes green ten times, the power unit must be charged.
Will a wall adapter or a car adapter charge, or a USB port charge Vuse Alto by themselves?
No. A wall adapter and car adapter need to be used in conjunction with the Vuse Alto USB charger. The USB charger is the only component that actually charges the Vuse Alto power unit. The Vuse Alto USB charger can be connected to a wall adapter, a car adapter, or a USB port of a computer.
What happens if my Vuse Alto power unit won’t charge?
It may be time to replace your Vuse Alto power unit. You can call 1-877-614-VUSE (8873) to discuss the issue.
What if my Vuse Alto has a bad or burnt taste?
Vuse Alto is designed to offer superior taste. If your pre-filled Vuse Alto pod has a bad or burnt taste, call 1-877-614-VUSE (8873) to discuss the issue.
What should I do if my Vuse Alto feels unusually warm?
If your Vuse Alto becomes hot or excessively warm to the touch, immediately remove the Vuse Alto pre-filled pod from the Vuse Alto power unit and call 1-877-614-VUSE (8873) to discuss the issue.
What should I do if my Vuse Alto is damaged, leaking, or operating erratically?
If your Vuse Alto is damaged, leaking, or operating in an erratic manner, immediately remove the Vuse Alto pre-filled pod from the Vuse Alto power unit and call 1-877-614-VUSE (8873) to discuss the issue.
What should I do if the Vuse Alto becomes wet?
If your Vuse Alto becomes wet or is immersed in any liquid, immediately separate the Vuse Alto power unit from the attached Vuse Alto pre-filled pod and dispose of both properly.
Are Vuse Alto pre-filled pods tamper-resistant?
Yes, Vuse Alto pre-filled pods are designed to help prevent modification by consumers. Even so, they are not indestructible. Keep Vuse Alto safely away from children and pets.
Is there a way to remove the battery from the Vuse Alto power unit?
No. The Lithium Polymer battery housed inside the Vuse Alto power unit is not accessible. Do not attempt to open, service, or repair the power unit – doing so may result in injury (e.g., electric shock) or fire.
