VELO is the modern take on nicotine, and we're leaving the hassles where they belong-in the rear-view. We believe there's no progress without pushing the boundries. So, we're creating a range of tobacco-free nicotine products that will never keep you from pushing yours.
For many, Velo is nicotine like you've never seen. So, it's no surprise people have questions. Thats where the VELO 101 blog comes in. We're giving you the facts you need to know...and in-depth details you deserve to hear. Explore now to get the full VELO lowdown.
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Website restricted to adult tobacco consumers who are 21 years of age or older. By entering this site, you are certifying that you are a tobacco consumer that is 21 years of age or older.
What product information should I review before use?
You should familiarize yourself with the information in the FAQs, on the product packaging, and this Site related to the product(s) you are planning to use. You should also review the product information insert that was included with the power unit for your Vuse product.
Are Vuse products considered tobacco products?
Yes. The Food and Drug Administration has issued regulations deeming vapor products that contain nicotine extracted from the tobacco plant, and components that work with these products, to be tobacco products. Vuse products are tobacco products because the proprietary liquids used in the Vuse products currently available for sale on this Site are a blend of high quality ingredients, including nicotine extracted from the tobacco plant. No tobacco product is safe or without risk. The long-term health effects of Vuse products are unknown.
Who are Vuse products intended for?
Vuse products are intended for use by tobacco consumers of legal age or older. All purchases on this Site are restricted to age-verified adult tobacco consumers that are 21 years of age or older.
Vuse products are intended to be used by adult tobacco consumers in conformance with any applicable restrictions on use in the home, community, public spaces, or mobile environments (e.g., cars, planes, other public forms of transportation).
The long-term health effects of Vuse products are unknown. Vuse products are not intended for use by persons who are under legal age, pregnant, or breastfeeding. Keep Vuse products out of reach of children and pets. Vuse products are not intended for use by persons with or at risk of heart disease, high blood pressure, diabetes, or taking medicine for depression or asthma.
Do Vuse products contain nicotine?
Yes. The proprietary liquids used in the Vuse products currently available for sale on vuse.com contain nicotine extracted from the tobacco plant. Nicotine is addictive. Nicotine can increase your heart rate and blood pressure and cause dizziness, nausea, and stomach pain.
Is it safe to ingest the non-vaporized concentrated ingredients in Vuse liquids?
Vuse products are intended to be vaporized. Do not drink. Ingestion of the non-vaporized concentrated ingredients in Vuse cartridges and tanks can be toxic or fatal. If you ingest the non-vaporized concentrated ingredients in liquids, seek prompt medical attention.
Should I avoid getting the non-vaporized concentrated ingredients in Vuse liquids in my eyes or on my skin and clothing?
Yes. Vuse products are intended to be vaporized. Avoid liquid contact with eyes, skin, or clothing. In case of contact with eyes, skin, or clothing, rinse affected areas immediately with plenty of lukewarm water, remove affected clothing, and seek medical advice
Are Vuse products smoking cessation products?
No. Vuse products are not smoking cessation products and have not been tested as such. The best course of action for tobacco consumers concerned about their health is to quit.
How should I care for my Vuse power unit?
How should I store my Vuse products?
How should I dispose of my Vuse products?
Please dispose of Vuse cartridges, tanks, power units, and chargers responsibly. Your Vuse power unit contains a lithium-polymer battery, which should not be disposed of with regular household waste, crushed (e.g., trash compactor), or burned. Contact your local waste management officials for more information about disposing of batteries in accordance with state and local requirements.
Is there a California Prop 65 Warning for Vuse products?
Yes. The following Prop 65 warnings apply to Vuse products:
Where can I get information from the FDA or CDC on the recent reports of vaping illness?
What is Vuse?
Vuse is an E-cigarette brand with several innovative vapor products on the market, including our flagship brands, Vuse Alto, Vuse Solo, Vuse Ciro, and Vuse Vibe.
How do Vuse products work?
Vuse power units heat our proprietary liquids and produce an aerosol, which is a vapor-like mist.
Please review the product-specific FAQs and the User Guide applicable to your Vuse power unit for information on proper handling, storage, and charging of your Vuse power unit.
What ingredients are used in Vuse Ciro, Solo and Vibe Liquids?
The proprietary liquids used in the Vuse Ciro, Solo and Vibe products currently available for sale on vuse.com contain a blend of high-quality ingredients consisting of tobacco-derived nicotine, vegetable glycerin, propylene glycol, reverse-osmosis water and flavorings.
What ingredients are in Vuse Alto Liquids?
The proprietary liquid used in the Vuse Alto products currently available for sale on vuse.com contain a blend of high-quality ingredients consisting of tobacco-derived nicotine, glycerin, propylene glycol and flavorings.
How much nicotine is in Vuse cartridges and tanks?
*Approximate Nicotine By Weight (NBW) at time of manufacture.
What does Nicotine By Weight mean?
Nicotine By Weight is the percentage of tobacco-derived nicotine that each Vuse cartridge or tank contains at the time of manufacture. The amount of nicotine an adult tobacco consumer receives depends on various factors such as how the product is used.
Do you use nicotine salts?
Yes. Since Vuse's launch in 2013, all of our closed systems available for sale nationally (i.e., Vuse Solo, Vuse Ciro, Vuse Vibe, and Vuse Alto) include nicotine salts.
What are vegetable glycerin and propylene glycol used for?
The ratio of vegetable glycerin (VG) and propylene glycol (PG) in Solo, Vibe, and Ciro liquids have been optimized to provide the optimal viscosity, flavor, and experience per device.
What type of flavorings do you use?
We use food-grade flavorings designed for an adult palate.
Why do you use reverse-osmosis water?
We use reverse-osmosis water for consistent quality batch to batch.
Do Vuse products produce cigarette smoke or “secondhand” smoke?
No, Vuse products do not produce cigarette smoke or “secondhand” smoke. ‘Smoking’ or ‘smoke’ specifically means the burning of a lighted cigarette, cigar, pipe, or any other matter or substance that contains a tobacco product.” Vuse products do not burn tobacco, but rather, heat liquid containing nicotine derived from tobacco.
Vuse products offer many advantages over traditional cigarettes that adult tobacco consumers may find attractive -- there's no ash and no burning odor.
Where are Vuse products made?
The proprietary liquids used in all of our Vuse products are blended in the United States.
Vuse power units (including chargers) are made in China.
What if there is a problem with my Vuse product?
Consult the User Guide. Vuse stands behind the quality and superiority of its products. If there is an issue with a purchased Vuse product, please call 1-877-614-VUSE (8873).
Can I use non-Vuse Ciro cartridges with the Vuse Ciro power units?
No. Vuse Ciro cartridges are intended only for use with Vuse Ciro power units.
Can I use Vuse Ciro cartridges with a power unit other than a Vuse Ciro power unit?
No. Vuse Ciro cartridges are intended only for use with Vuse Ciro power units.
How should I care for my Vuse Ciro power unit?
Clean Vuse power units with a clean, dry cloth.
How should I store my Vuse Ciro?
Why are there bubbles inside my cartridge?
As liquid is consumed from the cartridge, it is displaced with air to keep Ciro working properly. This air can become trapped in the liquid as bubbles. This is normal and does not affect the taste or performance of the product.
Why does the liquid change color?
Liquids can change color when they are exposed to light or as they age. If you are concerned about the color of the liquid, call 1-877-614-VUSE (8873) to discuss the issue.
What’s a ceramic wick?
A ceramic wick is used to provide the heater in Ciro with the liquid necessary to create vapor. While wicks can be made from a number of materials, a ceramic wick was selected for Ciro for its material strength and heat resistance.
How will I know when it is time to change the Vuse Ciro cartridge?
Vuse Ciro cartridges are clear, so you can see when the liquid is nearing the bottom of the cartridge, indicating it is time for a replacement.
Why is my Vuse Ciro power unit flashing white ten times?
When the LED indicator near the bottom of the Vuse Ciro power unit flashes white ten times, the power unit must be charged.
How will I know when it is time to recharge the Vuse Ciro power unit?
When the LED indicator near the bottom of the Vuse Ciro power unit flashes white ten times, the power unit must be charged.
How do I charge the Vuse Ciro?
There are two ways to charge the Vuse Ciro:
Will the Vuse wall adapter and car adapter charge Vuse Ciro by themselves?
No. The wall adapter and car adapter need to be used in conjunction with the Vuse Ciro USB Charger. The USB charger is the only component that actually charges the Vuse Ciro. A USB Charger can be connected to the wall adapter, the car adapter, or the USB port of a computer.
What happens if my Vuse Ciro power unit won't charge?
It may be time to replace your Vuse Ciro power unit. You can call 1-877-614-VUSE (8873) to discuss the issue.
What if my Vuse Ciro has a bad or burnt taste?
Vuse Ciro is designed to offer superior taste. If your cartridge has a bad or burnt taste, call 1-877-614-VUSE (8873) to discuss the issue.
What should I do if my Vuse Ciro feels unusually warm?
If your Vuse Ciro becomes hot or excessively warm to the touch, immediately remove the power unit from the attached cartridge and call 1-877-614-VUSE (8873) to discuss the issue.
What should I do if my Vuse Ciro is damaged, leaking, or operating erratically?
If your Vuse Ciro is damaged, leaking, or operating in an erratic manner, immediately remove the power unit from the attached cartridge and call 1-877-614-VUSE (8873) to discuss the issue.
What should I do if the Vuse Ciro becomes wet?
If your Vuse Ciro becomes wet or is immersed in any liquid, immediately separate the Vuse power unit from the attached cartridge and dispose of both properly.
Are Vuse Ciro cartridges tamper-resistant?
Yes. Vuse Ciro cartridges are designed to help prevent modification by consumers. Even so, they are not indestructible.
Is there a way to remove the battery from the Vuse Ciro power unit?
No. The Lithium Polymer battery housed inside the Vuse Ciro power unit is not accessible. Do not attempt to open, service, or repair the power unit—doing so may result in injury (e.g., electric shock) or fire.
Can I use non-Vuse Solo cartridges with the Vuse Solo PowerUnit?
No. Vuse Solo cartridges are intended only for use with Vuse Solo PowerUnits.
Can I use Vuse Solo cartridges with a power unit other than the Vuse Solo PowerUnit?
No. Vuse Solo cartridges are intended only for use with Vuse Solo PowerUnits.
How should I care for my Vuse Solo?
Clean Vuse PowerUnits with a clean, dry cloth.
How should I store my Vuse Solo?
Why is my Vuse Solo PowerUnit flashing white?
The SmartLight on the Vuse Solo flashes white after puffed when the cartridge is getting low. When the SmartLight flashes white when puffed, it is time to change the cartridge.
Why is my Vuse Solo PowerUnit flashing red?
The SmartLight on the Vuse Solo flashes red after puffed when the battery in the PowerUnit is getting low. When the light flashes red when puffed, it is time to recharge the PowerUnit.
How will I know when it is time to change the Vuse Solo cartridge?
Vuse Solo is the only e-cigarette designed with a SmartLight® indicator to help keep consumers continually informed on both the battery and cartridge life. The SmartLight flashes white after puffed when the cartridge is getting low. When the SmartLight flashes white when puffed, it is time to change the cartridge.
How will I know when it is time to recharge the Vuse Solo PowerUnit?
Vuse Solo is the only e-cigarette designed with a SmartLight® indicator to help keep consumers continually informed on both the battery and cartridge life. The SmartLight flashes red after puffed when the battery in the PowerUnit is getting low. When the light flashes red when puffed, it is time to recharge the PowerUnit.
How do I charge the Vuse Solo?
You charge the Vuse Solo using the Vuse Solo USB charger. A pulsing red light indicates that the Vuse Solo PowerUnit is charging. The LED indicator on the power unit will be solid white indicating that the PowerUnit is fully charged.
Will the Vuse wall adapter and car adapter charge Vuse Solo by themselves?
No. The wall adapter and car adapter need to be used in conjunction with the Vuse Solo USB Charger. The USB charger is the only component that actually charges the Vuse Solo. A USB Charger can be connected to the wall adapter, the car adapter, or the USB port of a computer.
What happens if my Vuse Solo PowerUnit won't charge?
It may be time to replace your Vuse Solo PowerUnit. You can call 1-877-614-VUSE (8873) to discuss the issue.
What if my Vuse Solo has a bad or burnt taste?
Vuse Solo is designed to offer superior taste. If your cartridge has a bad or burnt taste, call 1-877-614-VUSE (8873) to discuss the issue.
What should I do if my Vuse Solo feels unusually warm?
If your Vuse Solo becomes hot or excessively warm to the touch, immediately remove the PowerUnit from the attached cartridge and call 1-877-614-VUSE (8873) to discuss the issue.
What should I do if my Vuse Solo is damaged, leaking, or operating erratically?
If your Vuse Solo is damaged, leaking, or operating in an erratic manner, immediately remove the PowerUnit from attached cartridge and call 1-877-614-VUSE (8873) to discuss the issue.
What should I do if the Vuse Solo becomes wet?
If your Vuse Solo becomes wet or is immersed in any liquid, immediately separate the Vuse PowerUnit from the attached cartridge and dispose of both properly.
Are Vuse Solo cartridges tamper-resistant?
Yes. Vuse Solo cartridges are designed to help prevent modification by consumers. Even so, they are not indestructible. Keep Vuse Solo safely away from children and pets.
Is there a way to remove the battery from the Vuse Solo PowerUnit?
No. The Lithium Polymer battery housed inside the Vuse Solo PowerUnit is not accessible. Do not attempt to open, service, or repair the PowerUnit—doing so may result in injury (e.g., electric shock) or fire.
Can I use non-Vuse Vibe tanks with the Vuse Vibe power units?
No. Vuse Vibe tanks are intended only for use with Vuse Vibe power units.
Can I use Vuse Vibe tanks with a power unit other than the Vuse Vibe power units?
No. Vuse Vibe tanks are intended only for use with Vuse Vibe power units.
How should I care for my Vuse Vibe?
Clean Vuse power units with a clean, dry cloth.
How should I store my Vuse Vibe?
How will I know when it is time to change the Vuse Vibe pre-filled tank?
Vuse Vibe pre-filled tanks are translucent, so you can see when the liquid is nearing the bottom of the tank, indicating it is time for a replacement. Vuse Vibe pre-filled tanks are intended for single use only. Do not attempt to refill them.
Why is my Vuse Vibe power unit flashing red and white?
When the LED indicator near the bottom of the Vuse Vibe power unit alternately flashes red and white three times, there is a connection error between the tank and power unit. Disconnect the tank and try reattaching it to the power unit.
Why is my Vuse Vibe power unit flashing red when I puff?
When the LED indicator near the bottom of the Vuse Vibe power unit flashes red ten times, the power unit must be charged.
How will I know when it is time to recharge the Vuse Vibe power unit?
When the LED indicator near the bottom of the Vuse Vibe power unit flashes red ten times during puffing, the power unit must be charged.
How do I charge the Vuse Vibe?
You charge the Vuse Vibe using the Vuse Vibe charger. The LED indicator on the Vuse Vibe power unit will immediately flash red three times to indicate if the connection to the charger is successful. A pulsing red light indicates that the Vuse Vibe power unit is charging. The LED indicator on the power unit will be solid white indicating that the power unit is fully charged.
Will the Vuse wall adapter and car adapter charge Vuse Vibe by themselves?
No. The wall adapter and car adapter need to be used in conjunction with the Vuse Vibe USB Charger. The USB charger is the only component that actually charges the Vuse Vibe. A USB Charger can be connected to the wall adapter, the car adapter, or the USB port of a computer.
What happens if my Vuse Vibe power unit won't charge?
It may be time to replace your Vuse Vibe power unit. You can call 1-877-614-VUSE (8873) to discuss the issue.
What if my Vuse Vibe has a bad or burnt taste?
Vuse Vibe is designed to offer superior taste. If your pre-filled tank has a bad or burnt taste, call 1-877-614-VUSE (8873) to discuss the issue.
What should I do if my Vuse Vibe feels unusually warm?
If your Vuse Vibe becomes hot or excessively warm to the touch, immediately remove the power unit from the attached pre-filled tank and call 1-877-614-VUSE (8873) to discuss the issue
What should I do if my Vuse Vibe is damaged, leaking, or operating erratically?
If your Vuse Vibe is damaged, leaking, or operating in an erratic manner, immediately remove the power unit from the attached pre-filled tank and call 1-877-614-VUSE (8873) to discuss the issue.
What should I do if the Vuse Vibe becomes wet?
If your Vuse Vibe becomes wet or is immersed in any liquid, immediately separate the power unit from the attached pre-filled tank and dispose of both properly.
Are Vuse Vibe pre-filled tanks tamper-resistant?
Yes. Vuse Vibe pre-filled tanks are designed to help prevent modification by consumers. Even so, they are not indestructible. Keep Vuse Vibe safely away from children and pets.
Is there a way to remove the battery from the Vuse Vibe power unit?
No. The Lithium Polymer battery housed inside the Vuse Vibe power unit is not accessible. Do not attempt to open, service, or repair the power unit—doing so may result in injury (e.g., electric shock) or fire.
Can I use non-Vuse Alto pods with the Vuse Alto power units?
No. Vuse Alto power units are intended only for use with Vuse Alto pre-filled pods.
Can I use Vuse Alto pods with a power unit other than the Vuse Alto power units?
No. Vuse Alto pre-filled pods are intended only for use with Vuse Alto power units.
How should I store Vuse Alto?
How should I care for my Vuse Alto?
How will I know when it is time to change the Vuse Alto pre-filled pod?
Vuse Alto pre-filled pods feature a clear reservoir, so you can see when the liquid is nearing the bottom of the pod, indicating it is time for a replacement. Vuse Alto pre-filled pods are intended for single use only. Do not attempt to refill them.
Can I refill my Vuse Alto pod?
No. Vuse Alto pre-filled pods are intended for single use only. Do not attempt to refill them.
Why does the liquid change color?
Liquids can change color when they are exposed to light or as they age. If you are concerned about the color of the liquid, call 1-877-614-VUSE (8873) to discuss the issue.
Why is my Vuse Alto power unit flashing green three times?
When the LED indicator on the side of the Vuse Alto power unit flashes three times during a puff attempt, there are two potential reasons:
Why is my Vuse Alto power unit flashing green ten times?
When the LED indicator on the side of the Vuse Alto power unit flashes green ten times, the power unit must be charged.
How will I know when it is time to recharge the Vuse Alto power unit?
When the LED indicator on the side of the Vuse Alto power unit flashes green ten times, the power unit must be charged.
Will a wall adapter or a car adapter charge, or a USB port charge Vuse Alto by themselves?
No. A wall adapter and car adapter need to be used in conjunction with the Vuse Alto USB charger. The USB charger is the only component that actually charges the Vuse Alto power unit. The Vuse Alto USB charger can be connected to a wall adapter, a car adapter, or a USB port of a computer.
What happens if my Vuse Alto power unit won’t charge?
It may be time to replace your Vuse Alto power unit. You can call 1-877-614-VUSE (8873) to discuss the issue.
What if my Vuse Alto has a bad or burnt taste?
Vuse Alto is designed to offer superior taste. If your pre-filled Vuse Alto pod has a bad or burnt taste, call 1-877-614-VUSE (8873) to discuss the issue.
What should I do if my Vuse Alto feels unusually warm?
If your Vuse Alto becomes hot or excessively warm to the touch, immediately remove the Vuse Alto pre-filled pod from the Vuse Alto power unit and call 1-877-614-VUSE (8873) to discuss the issue.
What should I do if my Vuse Alto is damaged, leaking, or operating erratically?
If your Vuse Alto is damaged, leaking, or operating in an erratic manner, immediately remove the Vuse Alto pre-filled pod from the Vuse Alto power unit and call 1-877-614-VUSE (8873) to discuss the issue.
What should I do if the Vuse Alto becomes wet?
If your Vuse Alto becomes wet or is immersed in any liquid, immediately separate the Vuse Alto power unit from the attached Vuse Alto pre-filled pod and dispose of both properly.
Are Vuse Alto pre-filled pods tamper-resistant?
Yes, Vuse Alto pre-filled pods are designed to help prevent modification by consumers. Even so, they are not indestructible. Keep Vuse Alto safely away from children and pets.
Is there a way to remove the battery from the Vuse Alto power unit?
No. The Lithium Polymer battery housed inside the Vuse Alto power unit is not accessible. Do not attempt to open, service, or repair the power unit – doing so may result in injury (e.g., electric shock) or fire.
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