faqs

  • General
  • Product

Customer Service

  • Do you have a toll-free number I can call to speak with a phone agent?
  • The Vuse contact center hours of operation are Monday through Friday, 8:00 a.m. to 10:00 p.m. Eastern Time and Saturday, 10:00 a.m. to 8:00 p.m. Eastern Time. Please call 1-877-614-VUSE (8873) for assistance.

  • When is the Vuse Customer Service department open?
  • The Vuse contact center hours of operation are Monday through Friday, 8:00 a.m. to 10:00 p.m. Eastern Time and Saturday, 10:00 a.m. to 8:00 p.m. Eastern Time. Please call 1-877-614-VUSE (8873) for assistance.
  • On which days is the Vuse Customer Service department closed?
  • The Vuse contact center will be closed on the following days:

    • January 1st (New Year’s Day)
    • Memorial Day
    • July 4th (Independence Day)
    • Labor Day
    • Thanksgiving
    • December 25th (Christmas Day)

Website

  • General website question?
  • For general website questions, please see our website FAQ

Payment

  • Which payment methods do you accept?
  • Orders must be paid for by credit card only. We accept Visa, MasterCard, American Express or Discover.

    We do not accept checks, money orders, or PayPal, or any other form of payment at this time.

  • When will my credit card be charged?
  • Your credit card will not be charged at the time you submit your order but will be authorized for the amount of your purchase. Your credit card will be charged after we have verified your age and credit card details, received credit authorization, and begun processing your order for shipment. Processing times vary and may be longer should we need to reach out for additional verification.

Orders

  • How will I know when you’ve received my order?
  • You will receive a confirmation email from vusevapor.com when your order is received. If you have not received a confirmation email within 48 hours of placing your order, please check your junk e-mail folder and call 1-877-614-VUSE (8873) if it is not there.

  • How long does it take to process my order?
  • We begin processing your order as soon as the order is submitted, but processing may take longer should we need to reach out for additional verification.
  • When will I receive my order?
  • There are two easy ways to stay up to date on your order. Once your order has processed, we will send you a shipping confirmation email including a link to track your order. You may also log in to your account and see status in the order history section.

  • What happens if you cannot fulfill my order?
  • All orders are subject to final approval by us. In addition, your order may be subject to federal, state, or local restrictions.

    If we are unable to accept your order, in whole or in part, we will inform you of this and will not charge you for the Vapor Products that cannot be ordered. This might be because: the item(s) you ordered are out of stock, we have identified an error in the price or description of the Product, there are legal restrictions applicable to your order, we are unable to meet a delivery deadline you have specified, or any other reason we deem appropriate.

  • Can I change my delivery address after my order has been sent?
  • No. You cannot change the delivery address once an order has been processed. Order processing begins once your order is submitted on the checkout page and cannot be recalled. You can call 1-877-614-VUSE (8873), to determine the status of your order and request assistance.

  • Can I add items to an existing order?
  • No. Order processing begins once your order is submitted on the checkout page and cannot be recalled. If you would like to order additional items, you will need to place a new order on vusevapor.com.

  • Can I remove items from an existing order?
  • No. Order processing begins once your order is submitted on the checkout page and cannot be recalled. Please call 1-877-614-VUSE (8873) to determine the status of your order and request assistance.

  • Can I cancel my order?
  • No. Order processing begins once your order is submitted on the checkout page and cannot be recalled. Please call 1-877-614-VUSE (8873) to determine the status of your order and request assistance.

  • Do I have to pay taxes?
  • Yes, you are responsible for paying any applicable taxes. An estimate of applicable taxes will be added to each order, and will be displayed prior to checkout. Final charges, including any applicable taxes, will be reflected when your order is processed. The amount of tax charged, if any, is based on the tax laws in effect in the jurisdiction where the order will be received (i.e., the shipping address).

    Notice to Minnesota Residents: I understand that I am solely responsible for paying any Minnesota state excise taxes applicable to this order directly to the Minnesota Department of Revenue. For information about remitting such payments contact the For information about remitting such payments contact the Minnesota Department of Revenue by visiting by visiting www.revenue.state.mn.us or call 800-657-3777 for information about remitting such payments.

  • Will the package be insured?
  • Yes. Packages will be covered by insurance, up to the point when they are delivered to the customer.

  • What if my package is damaged during transit?
  • We strongly encourage you to check the condition of your package before accepting delivery. If the package is at all damaged, you should not sign for it, refuse delivery, and ask the courier to return the package to the sender.

    If you discover that your package is damaged after accepting delivery, you should call the Vuse contact center as soon as possible, toll-free at 1-877-614-VUSE (8873), to request assistance.

  • What if I receive the wrong order?
  • If you do not receive the correct order, call the Vuse contact center, toll-free at 1-877-614-VUSE (8873), as soon as possible.

  • What if I receive a confirmation email for an order I did not place?
  • Call the Vuse contact center at 1-877-614-VUSE (8873) as soon as possible to report any suspicious activity on your account. If you suspect your account information has been compromised, you should change your password immediately.

    You are responsible for maintaining the confidentiality of your username and password and for restricting access to your computer. You are solely responsible for all activities that occur when someone logs in to the vusevapor.com website using your username and password.

  • I live in Washington, why do I need to confirm my order?
  • Under Washington state law, you will need to provide an electronic certification that you are over the minimum age required for the legal sale of a vapor product in the State of Washington and the credit or debit card used for payment has been issued in your name.    

  • I live in California, why do you need to call me after 5 p.m.?
  • California law requires that new purchases shipping to California be confirmed by phone after 5 p.m. Please make sure your account includes an up-to-date phone number where you can be reached for this confirmation. The call will be from Vuse Vapor. Due to the requirement for the phone call confirmation, your order may be delayed.

Auto-ship Orders

  • How do I sign up to auto-ship future orders?
  • You can sign-up to have future shipments of selected Vuse products auto-shipped to you. You can check the frequency that you want to have products shipped either on the product detail page or on the check-out page.

  • Can I change my auto-ship frequency?
  • Yes. Auto-ship orders are available in intervals of every two weeks, every four weeks, every six weeks, or every eight weeks. You select how frequently you want your items to be delivered, and we’ll automatically send your recurring deliveries based on the frequency you selected. Go to My Account and select Auto-ship Summary to manage your orders.

    Please note that auto-ship orders cannot be changed online within 48 hours of a scheduled auto-shipment. Before we send your auto-ship order, we will send you an e-mail letting you know your order will be processed soon, giving you time to make updates to your recurring deliveries as necessary.

  • Can I change my auto-ship delivery date?
  • You can change the delivery date for your scheduled auto-shipments online, 24 hours a day. Go to My Account to manage your orders. Please note that auto-ship orders cannot be changed online within 48 hours of a scheduled auto-shipment.

    Before we send your auto-ship order, we will send you an e-mail letting you know your order will be processed soon, giving you time to make updates to your recurring deliveries as necessary.

  • Can I change quantities in my auto-ship order?
  • You can change your scheduled auto-shipments online, 24 hours a day. Go to My Account to manage your orders. Please note that auto-ship orders cannot be changed online within 48 hours of a scheduled auto-shipment.

    Before we send your auto-ship order, we will send you an e-mail letting you know your order will be processed soon, giving you time to make updates to your recurring deliveries as necessary.

  • Can I cancel my auto-ship order?
  • You can cancel your scheduled auto-shipments online, 24 hours a day. Go to My Account and select Auto-ship Summary to manage your orders. Please note that auto-ship orders cannot be cancelled within 48 hours of a scheduled auto-shipment. If you wish to cancel your auto-ship order within 48 hours before shipment, please call 1-877-614-VUSE (8873).

  • What payment method will be charged for my auto-ship order?
  • The payment method you selected when you setup the auto-ship will be charged when each subsequent order is shipped. You can change the payment method by visiting My Account.

  • When will I be charged for my auto-ship order?
  • You'll be charged for each order when the item is shipped. The amount charged will reflect the price of the item on the day the order is processed less any applicable recurring delivery discount, plus any applicable sales tax.  

  • What happens if my payment method fails?
  • If payment for an auto-ship order fails or is not accepted for any reason, the order will be placed “on hold” until such time as payment is made by you. We will endeavor to contact you to let you know if your order is placed on hold. In our sole discretion, we we reserve the right to terminate your participation in the auto-ship program if an order remains on hold.

  • How will I know when my auto-shipment will arrive?
  • You will receive a shipping confirmation email with tracking information for each auto-ship order.

  • How is the information stored in connection with my auto-ship orders protected?
  • We know that you care how your personal information is used and shared, and we appreciate your trust that we will do so carefully and sensibly. Please review our Privacy Policy and Your California Privacy Rights to understand our practices.

    Vusevapor.com is compliant with the Payment Card Industry Data Security Standard (PCI DSS) Certification, and uses secure socket layer (SSL) technology to help keep personal information secure.


Shipping

  • How much do you charge for shipping and handling?
  • All applicable shipping and handling costs will be added to orders and displayed prior to checkout. Unless you request otherwise, your order will be shipped via standard ground shipping at the cost displayed on the checkout page before you place your order. If available, you may request delivery by another method from the options displayed on the checkout page. 

  • When will my order be delivered?
  • Order delivery is based on two factors: order processing time and time in transit. We typically process all orders within two business days. Estimated delivery will occur according to the following options available in checkout:

    • Standard Delivery: Delivery within 2-3 business days for orders placed by 2:00 p.m. ET Monday – Friday.
    • 2-Day Delivery: Delivery within 2 business days for orders placed by 2:00 p.m. ET Monday – Friday.
    • Overnight Delivery: Next Business Day delivery for orders placed by 2:00 p.m. ET Monday – Friday.


    Please note that our delivery dates may be further affected by public holidays and some geographic locations. We are not responsible for unanticipated delays.

    Unless you request otherwise, your order will be shipped via standard ground shipping at the cost displayed on the Site before you place your order. If available, you may request delivery by another method from the options displayed on the Site.

  • What if my package is damaged during transit?
  • We strongly encourage you to check the condition of your package before accepting delivery. If the package is at all damaged, you should not sign for it, refuse delivery, and ask the courier to return the package to the sender.

    If you discover that your package is damaged after accepting delivery, you should call the Vuse contact center as soon as possible, toll-free at 1-877-614-VUSE (8873), to request assistance.

  • What if I receive the wrong order?
  • If you do not receive the correct order, contact the Vuse contact center, toll-free at 1-877 614-VUSE (8873), as soon as possible.

  • Do you ship to Military APO/FPO addresses and US Territories?
  • No. We do not ship to AFO/FPO/DPO addresses and US Territories. 

  • Do you deliver to PO Boxes?
  • No. We do not ship to PO Boxes.

  • Do you ship internationally?
  • No. We only ship to domestic (U.S.) addresses.

  • Do you offer same-day delivery?
  • No. Currently, we do not offer same-day delivery.

  • Where do I find my tracking number?
  • Your tracking number will be emailed to you after your order is processed. You can also view tracking numbers by logging into My Account on vusevapor.com, and going to the Order History section.

  • What if my package is lost in the mail?
  • If you suspect your package has been lost in the mail, first, check the tracking information for your package. You can view tracking numbers by logging into My Account on vusevapor.com, and going to the Order History section, or you can check the tracking number emailed to you.

    If you are unable to track your package, you should call the Vuse contact center, toll-free at 1-877 614-VUSE (8873), for additional assistance.

  • What if I need to reschedule my order?
  • If you need to reschedule a delivery, first, check the tracking information for your package. You can view tracking numbers by logging into My Account on vusevapor.com, and going to the Order History section, or you can check the tracking number emailed to you. You should contact the carrier listed and provide them with the tracking number to see if the delivery can be rescheduled.

    You may also call the Vuse contact center, toll-free at 1-877 614-VUSE (8873), for additional assistance.

  • Can you leave my package with a neighbor?
  • No. Orders placed on vusevapor.com can only be delivered to the address written on the package itself.

  • Why does it say my order must be signed for by an adult?
  • In certain jurisdictions, the delivery must be signed for by an adult in order to comply with state or local laws. At our discretion, we may require an adult to sign for the delivery in other jurisdictions or circumstances.

  • Why can’t I ship my order to an address other than my billing address?
  • In certain jurisdictions, the delivery and billing address are required to match. You can visit My Account to update your address information. If you live in a jurisdiction that requires that the delivery address match the credit or debit card company’s address for the cardholder, you may also need to contact the credit or debit card company to ensure your address is up to date.

  • On which days is your shipping department closed?
  • The vusevapor.com shipping department will be closed on the following days:

    • January 1st (New Year’s Day)
    • Memorial Day
    • July 4th (Independence Day)
    • Labor Day
    • Thanksgiving Day
    • December 25th (Christmas Day)

Returns

  • What is your return policy?
  • We want you to be satisfied with your purchase from this Site. If for any reason, you are dissatisfied with your purchase, please call 1-877 614-VUSE (8873). 

Promotions

  • What are your current promotions?
  • Limited time offer: Orders on vusevapor.com qualify for free standard shipping. Orders that qualify for free shipping are shipped via our standard shipping method (2-3 business days). Eligible customers must select standard shipping option during checkout in order to receive free shipping. Cost of standard shipping wiIl be discounted in checkout. If you upgrade your shipping method, shipping fees will apply. Not valid on previous orders. Removing or canceling items, changing your shipping speed, or preference might affect your order's free shipping eligibility. Offer void where prohibited and not valid for shipping to the following states: AR, HI, LA, ME, UT, MA, WA, DC and APO/FPO addresses. Offer and delivery times are subject to change without notice.

    10% off auto-ship subscription orders (plus free shipping): Save 10% on each auto-ship order when you subscribe to purchase Vuse flavor packs through auto-ship. The 10% discount applies only to auto-ship purchases and is based on cart sub-total excluding taxes. Auto-ship orders require a minimum order quantity of 2 Vuse flavor packs of the same flavor. For a limited time, auto-ship orders qualify for free shipping via our standard shipping method (2-3 business days). Offer not valid on previous orders. Free shipping not valid on upgraded shipping method. Removing or canceling items, changing your shipping speed, or preference might affect your order's free shipping eligibility. Offer void where prohibited and not valid for shipping to the following states: AR, HI, LA, ME, UT, MA, WA, DC and APO/FPO addresses. Offer and delivery times are subject to change without notice. Vuse reserves the right to discontinue or alter the terms of this program or offer at any time.

Warnings & Instruction

  • What product information I should review before use?
  • You should familiarize yourself with the information in the FAQs, on the product packaging, and this Site related to the product(s) you are planning to use. You should also review the product information insert that was included with the power unit for your Vuse product.

    • The product information guide for Ciro® is also available here.  

    • The product information guide for Vibe™ is also available here.  

    • The product information guide for Solo® is also available here.

  • Are Vuse products considered tobacco products?
  • Yes.The Food and Drug Administration has issued regulations deeming vapor products that contain nicotine extracted from the tobacco plant, and components that work with these products, to be tobacco products.Vuse products are tobacco products because the proprietary V-Liquid® used in the Vuse products currently available for sale on this Site are a blend of high quality ingredients, including nicotine extracted from the tobacco plant.No tobacco product is safe or without risk.

  • Who are Vuse products intended for?
  • Vuse products are intended for use by tobacco consumers of legal age or older. All purchases on this Site are restricted to age-verified adult tobacco consumers that are 21 years of age or older.

    Vuse products are not intended for use by persons who are under legal age, pregnant, or breastfeeding. Keep Vuse products out of reach of children and pets. Vuse products are not intended for use by persons with or at risk of heart disease, high blood pressure, diabetes, or taking medicine for depression or asthma.

  • Do Vuse products contain nicotine?
  • Yes. The proprietary V-Liquid® used in the Vuse products currently available for sale on vusevapor.com contain nicotine extracted from the tobacco plant. Nicotine is addictive. Nicotine can increase your heart rate and blood pressure and cause dizziness, nausea, and stomach pain.

  • Will inhalation of vapor aggravate existing respiratory conditions?
  • Inhalation of vapor may aggravate existing respiratory conditions. 

  • Is it safe to ingest the non-vaporized concentrated ingredients in Vuse V-Liquids?
  • Vuse products are intended to be vaporized. Do not drink. Ingestion of the non-vaporized concentrated ingredients in Vuse cartridges and tanks can be toxic or fatal. If you ingest the non-vaporized concentrated ingredients in V-Liquids, seek prompt medical attention.  

  • Should I avoid getting the non-vaporized concentrated ingredients in Vuse V-Liquids in my eyes or on my skin and clothing?
  • Yes. Vuse products are intended to be vaporized. Avoid liquid contact with eyes, skin, or clothing. In case of contact with eyes, skin, or clothing, rinse affected areas immediately with plenty of lukewarm water, remove affected clothing, and seek medical advice.  

  • Are Vuse products smoking cessation products?
  • No. Vuse products are not smoking cessation products and have not been tested as such. The best course of action for tobacco consumers concerned about their health is to quit.

    Vuse power units utilize a lithium ion battery. Improper handling, storage, or charging of Vuse products may result in serious injury. Please review the product-specific FAQs and the Vuse User Guide applicable to your Vuse power unit for information on proper handling, storage, and charging of your Vuse power unit. 

  • How should I care for my Vuse power unit?
    • Clean Vuse power units with a clean, dry cloth.

    • Keep all Vuse products dry. Do not immerse them in any liquid for any reason and avoid long-term exposure to high humidity. Do not use your VUSE product if it is immersed in liquid or if it gets wet. Instead, immediately disconnect the Vuse cartridge or pre-filled tank from the Vuse power unit and dispose of both properly.

    • Keep Vuse products away from open flames and heat sources such as radiators, stoves, or hot appliances. Do not refrigerate or freeze items. Do not use your Vuse product if it is exposed to extreme temperatures (below 32°F or above 104°F) for a prolonged period of time, immediately disconnect the Vuse cartridge or pre-filled tank from the Vuse power unit and dispose of both properly. Do not use your Vuse product if it is appears to be damaged, functions erratically, or feels unusually warm to the touch. Should any of these conditions occur, immediately disconnect the Vuse cartridge or pre-filled tank from the Vuse power unit and contact the Vuse contact center at 1-877-614-VUSE (8873).

    • Failure to follow these instructions can result in serious injury.

  • How should I store my Vuse products?
    • Do not leave Vuse products unattended where children or pets could gain access to them.
    • Store Vuse products in a clean, dry, cool place. Do not store them in extreme temperatures (below 32°F or above 104°F) or near fire or flames. 
    • Do not submerge Vuse products in any liquid and avoid long-term exposure to high humidity. 
    • Failure to follow these instructions can result in serious injury.
  • How should I dispose of my Vuse products?
  • Please dispose of Vuse cartridges, tanks, power units, and chargers responsibly. Your Vuse power unit contains a lithium-polymer battery, which should not be disposed of with regular household waste, crushed (e.g., trash compactor), or burned. Contact your local waste management officials for more information about disposing of batteries in accordance with state and local requirements.  

  • Is there a California Prop 65 Warning for Vuse products?
  • Yes. The following Prop 65 warnings apply to Vuse products:

    • Vuse Solo, Vibe and Ciro complete kits and flavor packs:
      ⚠️ WARNING: This Product can expose you to chemicals including glycidol, which is known to the state of California to cause cancer, and nicotine, which is known to the State of California to cause birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov

    • Vuse Solo and Ciro power units:
      ⚠️ WARNING: This Product is intended to be used with Vuse cartridges, which can expose you to chemicals including glycidol, which is known to the state of California to cause cancer, and nicotine, which is known to the State of California to cause birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov

    • Vuse Vibe power units:
      ⚠️ WARNING: This Product is intended to be used with Vuse tanks, which can expose you to chemicals including glycidol, which is known to the state of California to cause cancer, and nicotine, which is known to the State of California to cause birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov

Product Information

  • What is Vuse?
  • Vuse is an E-cigarette brand with several innovative vapor products on the market, including our flagship brands, Vuse Solo, Vuse Ciro, and Vuse Vibe.

  • How do Vuse products work?
  • Vuse power units heat our proprietary V-Liquid and produce an aerosol, which is a vapor-like mist.

    Please review the product-specific FAQs and the User Guide applicable to your Vuse power unit for information on proper handling, storage, and charging of your Vuse power unit. 

  • What ingredients are used in Vuse V-Liquids®
  • The proprietary V-Liquid® used in the Vuse products currently available for sale on vusevapor.com contain a blend of high quality ingredients consisting of tobacco-derived nicotine, vegetable glycerin, propylene glycol, reverse-osmosis water and flavorings.

  • How much nicotine is Vuse cartridges and tanks?
    • Vuse Ciro: 1.5% NBW*
    • Vuse Vibe: 3.0% NBW*
    • Vuse Solo: 4.8% NBW*

    *Approximate Nicotine By Weight (NBW) at time of manufacture.

  • What does Nicotine By Weight mean?
  • Nicotine By Weight is the percentage of tobacco-derived nicotine that each Vuse cartridge or tank contains at the time of manufacture. The amount of nicotine an adult tobacco consumer receives depends on various factors such as how the product is used.

  • Do Vuse products produce cigarette smoke or “secondhand” smoke?
  • No, Vuse products do not produce cigarette smoke or “secondhand” smoke. ‘Smoking’ or ‘smoke’ specifically means the burning of a lighted cigarette, cigar, pipe, or any other matter or substance that contains a tobacco product.” Vuse products do not burn tobacco, but rather, heat liquid containing nicotine derived from tobacco.

    Vuse products offer many advantages over traditional cigarettes that adult tobacco consumers may find attractive -- there's no ash and no burning odor.

  • Where are Vuse products made?
  • The proprietary V-Liquid™ used in all of our Vuse products is designed and blended in the United States. Vuse power units (including chargers) are made in China. 

  • What if there is a problem with my Vuse product?
  • Consult the User Guide. Vuse stands behind the quality and superiority of its products. If there is an issue with a purchased Vuse product, please call 1-877-614-VUSE (8873).

Vuse Ciro®

  • Can I use non-Vuse Ciro cartridges with the Vuse Ciro power units?
  • No. Vuse Ciro cartridges are intended only for use with Vuse Ciro power units.

  • Can I use Vuse Ciro cartridges with a power unit other than a Vuse Ciro power unit?
  • No. Vuse Ciro cartridges are intended only for use with Vuse Ciro power units.

  • How should I care for my Vuse Ciro power unit?
    • Clean Vuse power units with a clean, dry cloth.

    • Keep all Vuse products dry. Do not immerse them in any liquid for any reason and avoid long-term exposure to high humidity. Do not use your Vuse product if it is immersed in liquid or if it gets wet. Instead, immediately disconnect the Vuse cartridge or pre-filled tank from the Vuse power unit and dispose of both properly.

    • Keep Vuse products away from open flames and heat sources such as radiators, stoves, or hot appliances. Do not refrigerate or freeze items. Do not use your Vuse product if it is exposed to extreme temperatures (below 32°F or above 104°F) for a prolonged period of time, immediately disconnect the Vuse cartridge or pre-filled tank from the Vuse power unit and dispose of both properly.

    • Do not use your Vuse product if it is appears to be damaged, functions erratically, or feels unusually warm to the touch. Should any of these conditions occur, immediately disconnect the Vuse cartridge or pre-filled tank from the Vuse power unit and call the Vuse contact center at 1-877-614-VUSE (8873).

    • Failure to follow these instructions can result in serious injury.
  • How should I store my Vuse Ciro?
    • Do not leave Vuse products unattended where children or pets could gain access to them.

    • Store Vuse products in a clean, dry, cool place. Do not store them in extreme temperatures (below 32°F or above 104°F) or near fire or flames.

    • Do not submerge Vuse products in any liquid and avoid long-term exposure to high humidity.

    • Failure to follow these instructions can result in serious injury.
  • Why are there bubbles inside my cartridge?
  • As liquid is consumed from the cartridge, it is displaced with air to keep Ciro working properly. This air can become trapped in the liquid as bubbles. This is normal and does not affect the taste or performance of the product.

  • Why does the liquid change color?
  • Liquids can change color when they are exposed to light or as they age. This is normal and does not affect the taste or performance of the product.

  • What’s a ceramic wick?
  • A ceramic wick is used to provide the heater in Ciro with the liquid necessary to create vapor. While wicks can be made from a number of materials, a ceramic wick was selected for Ciro for its material strength and heat resistance.

  • How will I know when it is time to change the Vuse Ciro cartridge?
  • Vuse Ciro cartridges are clear, so you can see when the V-Liquid is nearing the bottom of the cartridge, indicating it is time for a replacement.

  • Why is my Vuse Ciro power unit flashing white ten times?
  • When the LED indicator near the bottom of the Vuse Ciro power unit flashes white ten times, the power unit must be charged.

  • How will I know when it is time to recharge the Vuse Ciro power unit?
  • When the LED indicator near the bottom of the Vuse Ciro power unit flashes white ten times, the power unit must be charged.

  • How do I charge the Vuse Ciro?
  • There are two ways to charge the Vuse Ciro:


    • You can charge the Vuse Ciro using the threaded connection. The LED indicator on the charger will be red to indicate the power unit is charging, orange/yellow to indicate the power unit is almost fully charged, and green to indicate the power unit is fully charged.

    • You can also charge the Vuse Ciro using the contact port. When using the contact port, the LED indicator on the Vuse Ciro power unit will be solid white to indicate that you are successfully charging using the contact port. When the power unit has been fully charged using the contact port, the LED indicator on the power unit will flash white twenty times.
  • Will the Vuse wall adapter and car adapter charge Vuse Ciro by themselves?
  • No. The wall adapter and car adapter need to be used in conjunction with the Vuse Ciro USB Charger. The USB charger is the only component that actually charges the Vuse Ciro. A USB Charger can be connected to the wall adapter, the car adapter, or the USB port of a computer.

  • What happens if my Vuse Ciro power unit won't charge?
  • It may be time to replace your Vuse Ciro power unit. You can call 1-877-614-VUSE (8873) to discuss the issue.

  • What if my Vuse Ciro has a bad or burnt taste?
  • Vuse Ciro is designed to offer superior taste. If your cartridge has a bad or burnt taste, call 1-877-614-VUSE (8873) to discuss the issue.
  • What should I do if my Vuse Ciro feels unusually warm?
  • If your Vuse Ciro becomes hot or excessively warm to the touch, immediately remove the power unit from the attached cartridge and call 1-877-614-VUSE (8873) to discuss the issue.
  • What should I do if my Vuse Ciro is damaged, leaking, or operating erratically?
  • If your Vuse Ciro is damaged, leaking, or operating in an erratic manner, immediately remove the power unit from the attached cartridge and call 1-877-614-VUSE (8873) to discuss the issue.
  • What should I do if the Vuse Ciro becomes wet?
  • If your Vuse Ciro becomes wet or is immersed in any liquid, immediately separate the Vuse power unit from the attached cartridge and dispose of both properly.
  • Are Vuse Ciro cartridges tamper-resistant?
    • Yes. Vuse Ciro cartridges are designed to help prevent modification by consumers. Even so, they are not indestructible.

    • Keep Vuse Ciro safely away from children and pets.
  • Is there a way to remove the battery from the Vuse Ciro power unit?
  • No. The Lithium Polymer battery housed inside the Vuse Ciro power unit is not accessible. Do not attempt to open, service, or repair the power unit—doing so may result in injury (e.g., electric shock) or fire.

Vuse Solo®

  • Can I use non-Vuse Solo cartridges with the Vuse Solo PowerUnit?
  • No. Vuse Solo cartridges are intended only for use with Vuse Solo PowerUnits.

  • Can I use Vuse Solo cartridges with a power unit other than the Vuse Solo PowerUnit?
  • No. Vuse Solo cartridges are intended only for use with Vuse Solo PowerUnits.
  • How should I care for my Vuse Solo?
    • Clean Vuse PowerUnits with a clean, dry cloth.

    • Keep all Vuse products dry. Do not immerse them in any liquid for any reason and avoid long-term exposure to high humidity. Do not use your Vuse product if it is immersed in liquid or if it gets wet. Instead, immediately disconnect the Vuse cartridge or pre-filled tank from the Vuse PowerUnit and dispose of both properly.

    • Keep Vuse products away from open flames and heat sources such as radiators, stoves, or hot appliances. Do not refrigerate or freeze items. Do not use your Vuse product if it is exposed to extreme temperatures (below 32°F or above 104°F) for a prolonged period of time, immediately disconnect the Vuse cartridge or pre-filled tank from the Vuse PowerUnit and dispose of both properly.

    • Do not use your Vuse product if it is appears to be damaged, functions erratically, or feels unusually warm to the touch. Should any of these conditions occur, immediately disconnect the Vuse cartridge or pre-filled tank from the Vuse PowerUnit and call the Vuse contact center at 1-877-614-VUSE (8873).

    • Failure to follow these instructions can result in serious injury.
  • How should I store my Vuse Solo?
    • Do not leave Vuse products unattended where children or pets could gain access to them.

    • Store Vuse products in a clean, dry, cool place. Do not store them in extreme temperatures (below 32°F or above 104°F) or near fire or flames.

    • Do not submerge Vuse products in any liquid and avoid long-term exposure to high humidity.

    • Failure to follow these instructions can result in serious injury.
      • Why is my Vuse Solo PowerUnit flashing white?
      • The SmartLight on the Vuse Solo flashes white for two seconds when the cartridge is getting low. When the SmartLight flashes white continuously, it is time to change the cartridge.
      • Why is my Vuse Solo PowerUnit flashing red?
      • The SmartLight on the Vuse Solo flashes red for two seconds when the battery in the PowerUnit is getting low. When the light flashes red continuously, it is time to recharge the PowerUnit.
      • How will I know when it is time to change the Vuse Solo cartridge?
      • Vuse Solo is the only e-cigarette designed with a SmartLight® indicator to help keep consumers continually informed on both the battery and cartridge life. The SmartLight flashes white for two seconds when the cartridge is getting low. When the SmartLight flashes white continuously, it is time to change the cartridge.
      • How will I know when it is time to recharge the Vuse Solo PowerUnit?
      • Vuse Solo is the only e-cigarette designed with a SmartLight® indicator to help keep consumers continually informed on both the battery and cartridge life. The SmartLight flashes red for two seconds when the battery in the PowerUnit is getting low. When the light flashes red continuously, it is time to recharge the PowerUnit.
      • How do I charge the Vuse Solo?
      • You charge the Vuse Solo using the Vuse Solo USB charger. A pulsing red light indicates that the Vuse Solo PowerUnit is charging. The LED indicator on the power unit will be solid white indicating that the PowerUnit is fully charged.
      • Will the Vuse wall adapter and car adapter charge Vuse Solo by themselves?
      • No. The wall adapter and car adapter need to be used in conjunction with the Vuse Solo USB Charger. The USB charger is the only component that actually charges the Vuse Solo. A USB Charger can be connected to the wall adapter, the car adapter, or the USB port of a computer.
      • What happens if my Vuse Solo PowerUnit won't charge?
      • It may be time to replace your Vuse Solo PowerUnit. You can call 1-877-614-VUSE (8873) to discuss the issue.
      • What if my Vuse Solo has a bad or burnt taste?
      • Vuse Solo is designed to offer superior taste. If your cartridge has a bad or burnt taste, call 1-877-614-VUSE (8873) to discuss the issue.
      • What should I do if my Vuse Solo feels unusually warm?
      • If your Vuse Solo becomes hot or excessively warm to the touch, immediately remove the PowerUnit from the attached cartridge and call 1-877-614-VUSE (8873) to discuss the issue.
      • What should I do if my Vuse Solo is damaged, leaking, or operating erratically?
      • If your Vuse Solo is damaged, leaking, or operating in an erratic manner, immediately remove the PowerUnit from attached cartridge and call 1-877-614-VUSE (8873) to discuss the issue.
      • What should I do if the Vuse Solo becomes wet?
      • If your Vuse Solo becomes wet or is immersed in any liquid, immediately separate the Vuse PowerUnit from the attached cartridge and dispose of both properly.
      • Are Vuse Solo cartridges tamper-resistant?
      • Yes. Vuse Solo cartridges are designed to help prevent modification by consumers. Even so, they are not indestructible. Keep Vuse Solo safely away from children and pets.
      • Is there a way to remove the battery from the Vuse Solo PowerUnit?
      • No. The Lithium Polymer battery housed inside the Vuse Solo PowerUnit is not accessible. Do not attempt to open, service, or repair the PowerUnit—doing so may result in injury (e.g., electric shock) or fire.

Vuse Vibe™

  • Can I use non-Vuse Vibe tanks with the Vuse Vibe power units?
  • No. Vuse Vibe tanks are intended only for use with Vuse Vibe power units.

  • Can I use Vuse Vibe tanks with a power unit other than the Vuse Vibe power units?
  • No. Vuse Vibe tanks are intended only for use with Vuse Vibe power units.
  • How should I care for my Vuse Vibe?
    • Clean Vuse power units with a clean, dry cloth.
    • Keep all Vuse products dry. Do not immerse them in any liquid for any reason and avoid long-term exposure to high humidity. Do not use your Vuse product if it is immersed in liquid or if it gets wet. Instead, immediately disconnect the Vuse cartridge or pre-filled tank from the Vuse power unit and dispose of both properly.
    • Keep Vuse products away from open flames and heat sources such as radiators, stoves, or hot appliances. Do not refrigerate or freeze items. Do not use your Vuse product if it is exposed to extreme temperatures (below 32°F or above 104°F) for a prolonged period of time, immediately disconnect the Vuse cartridge or pre-filled tank from the Vuse power unit and dispose of both properly.
    • Do not use your Vuse product if it is appears to be damaged, functions erratically, or feels unusually warm to the touch. Should any of these conditions occur, immediately disconnect the Vuse cartridge or pre-filled tank from the Vuse power unit and call the Vuse contact center at 1-877-614-VUSE (8873).
    • Failure to follow these instructions can result in serious injury.
  • How should I store my Vuse Vibe?
    • Do not leave Vuse products unattended where children or pets could gain access to them.

    • Store Vuse products in a clean, dry, cool place. Do not store them in extreme temperatures (below 32°F or above 104°F) or near fire or flames.

    • Do not submerge Vuse products in any liquid and avoid long-term exposure to high humidity.

    • Failure to follow these instructions can result in serious injury.
    • How will I know when it is time to change the Vuse Vibe pre-filled tank?
    • Vuse Vibe pre-filled tanks are translucent, so you can see when the V-Liquid is nearing the bottom of the tank, indicating it is time for a replacement. Vuse Vibe pre-filled tanks are intended for single use only. Do not attempt to refill them.
    • Why is my Vuse Vibe power unit flashing red and white?
    • When the LED indicator near the bottom of the Vuse Vibe power unit alternately flashes red and white three, there is a connection error between the tank and power unit. Disconnect the tank and try reattaching it to the power unit.
    • Why is my Vuse Vibe power unit flashing red when I puff?
    • When the LED indicator near the bottom of the Vuse Vibe power unit flashes red ten times, the power unit must be charged.
    • How will I know when it is time to recharge the Vuse Vibe power unit?
    • When the LED indicator near the bottom of the Vuse Vibe power unit flashes red ten times during puffing, the power unit must be charged.
    • How do I charge the Vuse Vibe?
    • You charge the Vuse Vibe using the Vuse Vibe charger. The LED indicator on the Vuse Vibe power unit will immediately flash red three times to indicate if the connection to the charger is successful. A pulsing red light indicates that the Vuse Vibe power unit is charging. The LED indicator on the power unit will be solid white indicating that the power unit is fully charged.
    • Will the Vuse wall adapter and car adapter charge Vuse Vibe by themselves?
    • No. The wall adapter and car adapter need to be used in conjunction with the Vuse Vibe USB Charger. The USB charger is the only component that actually charges the Vuse Vibe. A USB Charger can be connected to the wall adapter, the car adapter, or the USB port of a computer.
    • What happens if my Vuse Vibe power unit won't charge?
    • It may be time to replace your Vuse Vibe power unit. You can call 1-877-614-VUSE (8873) to discuss the issue.
    • What if my Vuse Vibe has a bad or burnt taste?
    • Vuse Vibe is designed to offer superior taste. If your pre-filled tank has a bad or burnt taste, call 1-877-614-VUSE (8873) to discuss the issue.
    • What should I do if my Vuse Vibe feels unusually warm?
    • If your Vuse Vibe becomes hot or excessively warm to the touch, immediately remove the power unit from the attached pre-filled tank and call 1-877-614-VUSE (8873) to discuss the issue
    • What should I do if my Vuse Vibe is damaged, leaking, or operating erratically?
    • If your Vuse Vibe is damaged, leaking, or operating in an erratic manner, immediately remove the power unit from the attached pre-filled tank and call 1-877-614-VUSE (8873) to discuss the issue.
    • What should I do if the Vuse Vibe becomes wet?
    • If your Vuse Vibe becomes wet or is immersed in any liquid, immediately separate the power unit from the attached pre-filled tank and dispose of both properly.
    • Are Vuse Vibe pre-filled tanks tamper-resistant?
    • Yes. Vuse Vibe pre-filled tanks are designed to help prevent modification by consumers. Even so, they are not indestructible. Keep Vuse Vibe safely away from children and pets.
    • Is there a way to remove the battery from the Vuse Vibe power unit?
    • No. The Lithium Polymer battery housed inside the Vuse Vibe power unit is not accessible. Do not attempt to open, service, or repair the power unit—doing so may result in injury (e.g., electric shock) or fire.

    Accessories

    • Where can I purchase Vuse accessories?
    • Vuse accessories are available for purchase online at www.vusevapor.com. All purchases are restricted to age-verified, adult tobacco consumers 21 years of age or older.

    • What types of Vuse accessories are available?
    • Vuse accessories include an assortment of carrying cases, car charger, wall charger, and a Vuse USB charger.